Privacy Policy

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Privacy Policy – Skin Medic Solutions

Last updated: March 2026

At Skin Medic Solutions, your privacy and the confidentiality of your personal and health information is our highest priority. I am Olivia Sutton, Director and Clinical Lead, and a registered Nurse Prescriber (NMC). This privacy policy explains how we collect, use, and protect your personal data in line with UK GDPR and NMC guidance.

1. Who We Are

Business: Skin Medic Solutions
Director & Clinical Lead: Olivia Sutton, NMC Registered Nurse Prescriber
Contact: olivia@excellence4health.com | 0770 259 2040 | Suite 8 Holden House ,Holden Road Leigh wn7 1EX

2. Personal Data We Collect

We may collect personal data when you interact with us, including:

• Contact      details: name, email, phone number, address
• Health      and treatment information: medical history, skin concerns,      consultation notes
• Website      data: IP address, cookies, usage analytics

3. How We Use Your Data

We use your data for the following purposes:

• To      respond to enquiries and provide information about treatments
• To      book and manage consultations and treatments safely
• To      maintain clinical records for your ongoing care, as required by law
• To      comply with legal, regulatory, and insurance obligations
• To      improve our services and website experience

Lawful basis for processing: consent, legitimate interest, or medical necessity for treatment purposes.

4. How We Protect Your Data

Your data is stored securely, with strict access controls. Only authorised personnel (primarily Olivia Sutton and support staff) will access your information for clinical or administrative purposes.

We implement technical and organisational measures to protect personal and health data against loss, misuse, or unauthorised access.

5. Data Sharing

We will never sell your data. We may share your information only when necessary for your care, such as with:

• Pharmacies,      or healthcare providers relevant to your treatment
• IT and      administrative service providers who support our business and are GDPR      compliant

All third parties are bound by strict confidentiality and data protection obligations.

6. Data Retention

Clinical records are retained in accordance with NMC guidance and UK healthcare regulations. Typically:

• Treatment      records: at least 8 years from the date of last consultation
• Website      enquiry and marketing data: until consent is withdrawn or account      deleted

7. Your Rights

You have the right to:

• Access      the personal data we hold about you
• Request      corrections to your data
• Request      erasure of your data (where legally permitted)
• Withdraw      consent at any time
• Object      to processing for marketing or analytics purposes

Requests can be submitted to: olivia@excellence4health.com.

8. Cookies and Website Tracking

Our website may use cookies to improve your experience and monitor website performance. You can manage or disable cookies through your browser settings.

9. Clinical and Professional Confidentiality

As a registered NMC nurse, I am bound by professional confidentiality obligations. All health-related information shared during consultations, treatments, or online communications is handled with the utmost care, in line with NMC standards and ethical practice.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact Us:
If you have questions about this privacy policy or your data, please contact:
Olivia Sutton – Director & Clinical Lead
Email: olivia@excellence4health.com | Phone: 0770 259 2040